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ISO ISOIEC20000LI 試験シラバストピック:
| セクション | 目標 |
|---|---|
| トピック 1: サービスマネジメントの計画と導入 | - SMS導入計画の策定 - 役割、責任、およびガバナンス |
| トピック 2: サービスライフサイクルプロセス | - サービスデザイン、移行、および運用 - サービス提供および管理プロセス |
| トピック 3: パフォーマンス評価と改善 | - 監視、測定、およびレポート - 継続的サービス改善(CSI) |
| トピック 4: サービスマネジメントシステム(SMS)の基礎 | - ISO/IEC 20000 規格の構造と原則 - ITサービスマネジメントシステムの適用範囲と適用 |
ISO Beingcert ISO/IEC 20000 Lead Implementer 認定 ISOIEC20000LI 試験問題:
1. Scenario 3: Socket Inc is a telecommunications company offering mainly wireless products and services. It uses MongoDB. a document model database that offers high availability, scalability, and flexibility.
Last month, Socket Inc. reported an information security incident. A group of hackers compromised its MongoDB database, because the database administrators did not change its default settings, leaving it without a password and publicly accessible.
Fortunately. Socket Inc. performed regular information backups in their MongoDB database, so no information was lost during the incident. In addition, a syslog server allowed Socket Inc. to centralize all logs in one server. The company found out that no persistent backdoor was placed and that the attack was not initiated from an employee inside the company by reviewing the event logs that record user faults and exceptions.
To prevent similar incidents in the future, Socket Inc. decided to use an access control system that grants access to authorized personnel only. The company also implemented a control in order to define and implement rules for the effective use of cryptography, including cryptographic key management, to protect the database from unauthorized access The implementation was based on all relevant agreements, legislation, and regulations, and the information classification scheme. To improve security and reduce the administrative efforts, network segregation using VPNs was proposed.
Lastly, Socket Inc. implemented a new system to maintain, collect, and analyze information related to information security threats, and integrate information security into project management.
Can Socket Inc. find out that no persistent backdoor was placed and that the attack was initiated from an employee inside the company by reviewing event logs that record user faults and exceptions? Refer to scenario 3.
A) Yes. Socket Inc. can find out that no persistent backdoor was placed by only reviewing user faults and exceptions logs
B) No, Socket Inc. should have reviewed all the logs on the syslog server
C) No, Socket Inc should also have reviewed event logs that record user activities
2. Some of the issues being discussed in the awareness session were too technical for the participants. What does this situation indicate? Refer to scenario 6.
A) TradeB did not determine the type and level of competence needed
B) Employees are equipped with information security expertise, therefore. they do not represent a potential risk
C) TradeB did not evaluate the competence of the trainer
3. Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce model, leaving the traditional retail. The top management has decided to build their own custom platform in-house and outsource the payment process to an external provider operating online payments systems that support online money transfers.
Due to this transformation of the business model, a number of security controls were implemented based on the identified threats and vulnerabilities associated to critical assets. To protect customers' information.
Beauty's employees had to sign a confidentiality agreement. In addition, the company reviewed all user access rights so that only authorized personnel can have access to sensitive files and drafted a new segregation of duties chart.
However, the transition was difficult for the IT team, who had to deal with a security incident not long after transitioning to the e commerce model. After investigating the incident, the team concluded that due to the out- of-date anti-malware software, an attacker gamed access to their files and exposed customers' information, including their names and home addresses.
The IT team decided to stop using the old anti-malware software and install a new one which would automatically remove malicious code in case of similar incidents. The new software was installed in every workstation within the company. After installing the new software, the team updated it with the latest malware definitions and enabled the automatic update feature to keep it up to date at all times. Additionally, they established an authentication process that requires a user identification and password when accessing sensitive information.
In addition, Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information in order to raise awareness on the importance of system and network security.
Which statement below suggests that Beauty has implemented a managerial control that helps avoid the occurrence of incidents? Refer to scenario 2.
A) Beauty's employees signed a confidentiality agreement
B) Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information
C) Beauty updated the segregation of duties chart
4. Based on scenario 9. the top management decided to accept the risk related to a nonconformity to control 5.17 Authentication informal ion. is this acceptable?
A) Acceptable, as the company properly informed the internal audit that they decided to accept the risk
B) Unacceptable, the company should have provided justification for accepting the risks and documented it
C) Acceptable, the company analyzed the implementation costs and accepted the risk
5. Once they made sure that the attackers do not have access in their system, the security administrators decided to proceed with the forensic analysis. They concluded that their access security system was not designed tor threat detection, including the detection of malicious files which could be the cause of possible future attacks.
Based on these findings. Texas H$H inc, decided to modify its access security system to avoid future incidents and integrate an incident management policy in their Information security policy that could serve as guidance for employees on how to respond to similar incidents.
Based on the scenario above, answer the following question:
Texas M&H Inc. decided to integrate the incident management policy to the existent information security policy. How do you define this situation?
A) Unacceptable, the incident management policy should be drafted as a separate document in order to be clear and effective
B) Acceptable, the incident management policy may be integrated into the overall information security policy of the organization
C) Acceptable, but only if the incident management policy addresses environmental, or health and safety issues
質問と回答:
| 質問 # 1 正解: C | 質問 # 2 正解: A | 質問 # 3 正解: B | 質問 # 4 正解: B | 質問 # 5 正解: B |



